Frequently Asked Questions

Eagers Mazda FAQ - What you need to know.

Newstead Location

Address: 40 Austin Street, Newstead

Phone: 1300 883 091

If approaching from Fortitude Valley, turn right onto Evelyn Street and then left and left again to Austin Street. Gate is the first on your left.

If approaching form Breakfast Creek direction then simply turn left into Austin Street and gate is the third on your right.

Turn right under the building and one of our Service Advisors will see you in.

Click Here to View Map & Directions

Hours: Monday - Saturday

Monday - Friday: 7:00 AM - 5:30 PM
Saturday: 8:30 AM - 11:30 AM

If you need to drop your car off before the gate opens then lock up your car on the street outside the gates and pop the keys in the Early Bird Box on the right hand gate.

If you are unable to get here before 5:30pm then please be sure to talk to your Advisor to make an arrangement as once gates are locked then staff are unable to unlock them. Security Guards can only release a car with prior arrangements.

Please allow around 10-15 mins for drop-off and pick-up visits. Peak times for us are early morning and late afternoon. If you want to avoid waiting whilst we help others then aim to be with us outside of these times. Your Advisor will be happy to help make suggestions to best suit your needs.

Mazda Genuine Service

Regular servicing is the key to the long-term performance, efficiency and safety of your Mazda. Keeping the Zoom-Zoom factor at its peak is made easy, convenient and worry-free through Mazda Genuine Service.

Mazda servicing ensures your vehicle is in safe hands with our Mazda Service Technicians. Our facilities are set up to provide the best possible protection of your valuable investment, so you can enjoy the peace of mind that comes with Mazda Genuine Service.

There are two parts to the Mazda Service Select Program.

  • 1. Base Scheduled Maintenance is due every 10,000km, but not longer than 12 months, whichever comes first.
  • 2. Additional Scheduled Maintenance items are additional to Base Scheduled Maintenance and are required when they fall due, either by the age of the vehicle or distance travelled, whichever occurs first.

To view pricing for your next Mazda scheduled maintenance based on VIN or registration number, please use our Service Price Calculator.

Courtesy Bus Available to and from Brisbane CBD

Eagers Mazda run a regular Courtesy Bus to and from Brisbane CBD Monday to Friday. The first run leaves at 7:15am and completes a continuous loop on the hour every hour to 3 drop off and pick up points — Waterfront Place, BCC Library & Anzac Park until 4:45pm.

Please be sure to notify your Service Advisor if you wish to use this service and they will organise the process for you.

Public Transport & Ticket Refund

Eagers Mazda will reimburse the full cost of bus, train & ferry tickets out to Zone 4 (most of Brisbane) out of a bill at the end of the day (Free Service & Warranty visits excluded). Just be sure to hold on to your tickets and present them when you come in to collect your car.

We are well located for public transport to local destinations and those further afield.

For Inbound services use Bus Stop outside the showroom on Breakfast Creek Rd.

For Outbound services use Bus Stop on the opposite side of Breakfast Creek Rd.

Walk to Bowen Hills Train Station via Edmondstone Rd & Folkstone St

Bus: Several bus routes pass on Breakfast Creek Rd:

Train: Bowen Hills station is an easy 10-15 mins walk. As a hub, Bowen Hills station allows you to go anywhere the trains travel to in Brisbane including the airport. If you prefer not to walk Bus #393 leaves from outside the Shell Service Station across the road.

Ferry: Commercial Rd, Teneriffe is the closest ferry stop. Bus #393 runs from outside the showroom on Breakfast Creek Rd or is around a 20 min walk.

To help you plan, use the Translink website.

Loan Cars Available

Eagers Mazda maintains a small fleet of automatic, late model cars for customers who desire the full freedom of having a vehicle to drive whilst we maintain theirs.

Loan cars are complimentary (inclusive of toll and fuel costs) and are subject to availability. Booking in advance is required to ensure a car is available. On service day we will need to scan your Driver's License and Credit Card for insurance.

Express Service Option

If you are wanting to wait with us whilst we service your car, please let the Advisor know as soon as you start the booking so they can help find the most effective way to meet your needs.

Express servicing enables us to complete minor scheduled services and have you on the road in an hour and a half.

The Fine Print: There have to be a few conditions to enable Express Servicing to work:

  • We ask that you arrive 15 mins before the scheduled start time to ensure that your car is with the waiting mechanic at the right time.
  • Additional items to the scheduled service may affect promised time.

Service Lounge

We maintain a Customer Lounge area in the Sales Showroom. Ask your Advisor to show you up. Facilities include:

  • Couches
  • Coffee, Tea & Biscuits
  • TV
  • Today's newspaper
  • Powered work area
  • Wi Fi (ask Reception for login)
  • Toilets and Baby Changing facility

If wanting to wait with us then please be sure to let the Advisor know when you make your booking so we can help make sure your wait is as short as possible.

Parts & Accessories

Some 'daily' parts are available at Austin Street Service Centre but most Parts & Accessories for Mazda are held at the Eagle Farm warehouse. We can have them brought across for you on request but it may be faster for you go to:

Address: 150 Fison Avenue West, Eagle Farm

Phone: (07) 3364 1000

The Eagers Mazda Parts Department is in the Metro Ford Building

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Bodywork & Paint Repairs

Sometimes your car can get damaged. If this happens then we are happy to help you to get things back the way they should be with the help of our preferred repairer - Advance Auto Repair Centre.

Advance Auto repair Centre
14 Higgs Street Albion, QLD 4010
(07) 3862 2974

If an insurance company is involved we can handle some of the liaising for you as well.

Service Department

Austin Street
Newstead QLD 4006

PH: 1300 852 943
  • Mon - Fri: 7:00 AM - 5:30 PM
  • Sat: 8:30 AM - 11:30 AM
  • Sun: Closed
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